REFUND POLICY

Last updated: September 2026

At Aelora Studio, our personalized artworks are created individually for each customer based on the photographs and customization details provided with the order.

This Refund Policy applies to personalized physical products and digital products purchased from Aelora Studio.

1. ORDER CANCELLATION

An order may be cancelled before we begin creating the personalized artwork.

Once production of the personalized artwork has started, cancellation may no longer be possible because the product is being created specifically according to the customer's requirements.

2. PERSONALIZED PHYSICAL PRODUCTS

Our personalized portraits and other customized products are created according to the customer's specifications.

Where permitted by applicable consumer protection law, the standard right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized.

This includes personalized portraits created from photographs supplied by the customer and subsequently printed, framed, or otherwise prepared as a personalized physical product.

3. DIGITAL PRODUCTS

Some Aelora Studio products may be supplied digitally.

Where digital content is supplied under conditions under which the consumer's right of withdrawal may cease under applicable law, the relevant consent and acknowledgement will be obtained during the ordering process where required.

4. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective, or different from what you ordered due to an error on our part, please contact us as soon as possible.

Depending on the circumstances, we may provide a replacement, correction, or refund in accordance with applicable consumer protection law.

If a physical product arrives damaged, we may ask you to provide photographs of the product and packaging so that we can assess the issue.

5. PERSONALIZATION AND REVISIONS

If the delivered artwork contains an error on our part, for example if the personalization does not correspond to the information provided in the order, we will correct the issue without additional charge where appropriate.

A change of preference regarding the selected artistic style, photograph, composition, or other customization after the artwork has already been created is not considered a defect.

Additional changes requested by the customer may therefore require an additional charge.

6. CUSTOMER-PROVIDED MATERIALS

The customer is responsible for providing photographs and customization information of sufficient quality and accuracy for the creation of the personalized product.

The final appearance of the artwork may vary slightly from previews displayed on electronic screens, particularly due to differences in screen settings, printing, materials, and framing.

7. CONTACT

For questions, complaints, refund requests, or support, please contact:

Aelora Studio
Email: info@aipresentstore.com